BBB® Business Tip: Give yourself a spring digital makeover

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BBB® Business Tip: Give yourself a spring digital makeover


The weather is warming in some parts of the country, inspiring people to clean up or clear the clutter. The one area many overlook isn't the corner of a room or a forgotten closet; it's the digital device you're reading this article. The National Cyber Security Alliance (NCSA) and the Better Business Bureau (BBB) remind everyone that when clearing out the physical clutter, there's probably a bunch of digital data clutter that lives on your electronic devices. 

Taking simple, proactive steps will go a long way in safeguarding against identity theft, loss of funds, or credit card fraud – that can cause mayhem by compromising your data. Take the time to practice a few precautionary measures, and you will have greater peace of mind – not only this spring but all year round.

NCSA and the BBB encourage people to check their smartphones, laptops, and tablets and take a few minutes to review these tips


  1. Lock down your login: Security is critical to protecting accounts used for work and home. Ensure passphrases for each account are lengthy, unique, and safely stored. Enable 2-factor authentication on all accounts that offer it. Also, review account permissions and remove apps that no longer need access. 
  2. Update your system and software: Avoid procrastination! The most current software, web browsers, and operating systems are some of the easiest and fastest ways to protect your most sensitive assets. 
  3. Back it up: Protect your personal and workplace data by making electronic copies – or backups – of your most important files. Use the 3-2-1 rule to help guide you: 3 backup copies, two different media types, and one offline in a separate location.
  4. Clean up your online presence: Check up on all your accounts. Then, control your role by ensuring you know who has administrative access to your accounts. Keep all of your passwords private. Remove old files, duplicate photos, and downloads you don't need. Also, clean up your email and messages. Unsubscribe from spam emails and delete or archive old emails to keep your inbox organized.
  5. Be careful what you share: Quizzes on social media are fun, and keeping in touch is necessary. However, questions on social media might give away too much information about you, your location, or your family.

Did you know that protecting your identity is largely in your own hands? Many identity theft victims can trace the theft to something stolen from their possession.

Know what devices to digitally “shred”: Computers and mobile phones aren’t the only devices that capture and store sensitive, personal data. External hard drives and USBs, tape drives, embedded flash memory, wearables, networking equipment, and office tools like copiers, printers, and fax machines all contain valuable personal information and stored images.

  • Clear out stockpiles: If you have a stash of old hard drives or other devices – even in a locked storage area – information still exists and could be stolen. Don’t wait: wipe and/or destroy unneeded hard drives immediately.
  • Empty your trash or recycle bin on all devices and be sure to wipe and overwrite: Simply deleting and emptying the trash isn’t enough to eliminate a file. You must permanently delete old files. Use a program that deletes the data, “wipes” it from your device, and then overwrites it by putting random data in place of your information ‒ which cannot be retrieved.
  • Decide what to do with the device: Once the device is clean, you can sell it, trade it in, give it away, recycle it, or have it destroyed. Note the following:
    • Failed drives still contain data: On failed drives, wiping often fails; shredding/destruction is the practical disposal approach for failed drives. Avoid returning a failed drive to the manufacturer; you can purchase support to keep it – ­and then destroy it.
    • To be “shredded,” a hard drive must be chipped into small pieces: Using a hammer to hit a drive only slows down a determined cybercriminal; instead, use a trusted shredding company to dispose of your old hard drives. Device shredding can often be the most time- and cost-effective option for disposing of many drives.
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