This position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members, and training of staff.

ESSENTIAL FUNCTIONS:

- Adhere to policies related to boundaries with consumers.

- Complete required abuse risk management training.

- Report suspicious or inappropriate behaviors and policy violations.

- Follow mandated abuse reporting requirements.

- Adhere to job-specific abuse risk management responsibilities.

- Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

- Provides detailed training to membership staff on building coverage, and membership desk operations.

- With the guidance of the Membership Director helps develop strategies to motivate staff and achieve goals.

- Promotes program and membership enrollment in interactions with existing and potential members.

- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicate changes to staff

- Performs the following administrative duties: audits membership files, approved financial assistance applications and follows up with applicants, assists with staff scheduling, manages inventory, and assists with member follow-up call for onboarding and account balances.

- Assist with coordinating and running the membership staff meetings.

- Provides quality cause-driven tours to prospective members.

- Assists with membership appreciation events & health fairs.

- Performs other duties as assigned

QUALIFICATIONS:

- High School diploma and 3 years experience with customer service.

- Excellent computer skills

- Highly attentive to detail

- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of the job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

- The employee frequently is required to sit and reach, stand for long periods of time, and must be able to move around the work environment.

- The employee must occasionally lift and/or move up to 10 pounds

- Specific vision abilities required by this job include close vision, distance vision,, and the ability to adjust